These terms and conditions constitute an agreement with you and Gower Rock. By using this website and making purchases from Gower Rock you automatically also agree to these terms and conditions. Gower Rock may in the future contact you, via your contact details provided for other services, you have the right to unsubscribe. These terms and conditions may be subject to change at any time, at our discretion. Please review these terms often to ensure you are aware of any changes. If you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
Gower Rock reserves the right to allow or withhold login access to the website or parts of the website from any individual. Please use the site and the free content we provide responsibly.
Payment
We accept Visa, MasterCard, Maestro, American express, and most other major debit and credit card payments.
We use Stripe payment system, full details can be found here; https://stripe.com/payment-terms/legal .
Stripe uses your data according to it’s privacy terms which can be found here; https://stripe.com/privacy
Security
When you purchase goods from us, you will be using our payment processor, Stripe Payment. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.
Confirmation
When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.
Currencies
If you are buying from outside the United Kingdom, when you make your payment using your debit or credit card, you will be debited for the sterling amount and your bank will convert the transaction into your currency. Your bank may chare you an additional fees associated with currency conversions, this is not Gower Rock’s responsibility.
Delivery
We use Royal Mail 2nd class postage within the UK, and deliver only to the UK.
In the unlikely event that your order hasn’t arrived within a reasonable period of time and we have not contacted you please feel free to contact us and ask where your order is
Cancellation
You have an unconditional right to cancel your order within 7 calendar days as a cooling-off period. You must provide Gower Rock with written (email) notice of cancellation. We will notify you if the goods are already posted by email. To receive a refund you must at your own cost return all goods in the new condition in which they were received by you. Your refund will be processed on receiving the returned goods from you.
Problems
If you have a problem with our service or website, or a complaint please email us at [email protected]
As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post or email we will reply by email. If we need a little time to investigate the matter then no later than two working day.
Damages & Returns
In the unlikely even you have received an item that is damaged, we will need you to work with us; take photos, in focus, of how the package was delivered and any damage to the book. This will be needed to make a claim to the delivery company. Please email your photos and description to [email protected], to start the process.
If you want to make a return, please contact us before posting the goods, email [email protected]. If you have changed your mind about the order, customers can cancel their order up to 14 days after delivery. The books must be returned within a further 14 days, in new and un-used condition back to GowerRock. Return postage, to be the cost of the customer, we also recommend you keep reference/receipt of your delivery service and send this evidence to us. After inspecting the condition of the returned item and found to be un-used and new we will process a refund within 14 days over receiving your returned items. If there are damages of the returned item, we reserve the right to deduct money as a result of the customer handling the goods more than was necessary.
Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Liability & Indemnification
Climbing, mountaineering, hill walking, deep water soloing and associated activities are risky and potentially deadly. It is the individual’s own responsibility to fully accept all risks, damages, injury or death which may result from such activities. Evaluate your experience honestly before you put your life in danger, and seek qualified instruction.
You (customer) agree to indemnify, defend and hold harmless GowerRock and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Privacy
Gower Rock does not disclose buyers’ information to third parties. Where ‘cookies’ are used on this website, they are used to keep track of the contents of your shopping cart and wish list once you have selected an item and to store your preferred delivery addresses if the address book is used.
If you have any concerns about our terms and conditions email Gower Rock at [email protected]